SSS DRW Cancel Policy

SSS DRW Cancel Policy

Most ShortStays Specialists Managed Properties share Cancellation and Change Policy, this may not be as enforced with a number of our corporate clients, if they are saying that they have always had flexibility and are unhappy with the policy, please refer them to either Melissa or Bryce and it will be dealt with at our discretion.
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Cancellation Policy and Penalties: 
Days Prior to Arrival
                SOK/L/W/P Stnd            SOK/L/W/P Flexi + All SSS        SOK/L/W/P Advance          SOK/L/W/P Last Min.
Deposit:    No Deposit                        1st Nights Accom                         Full Payment                       Full Payment
30+:          No Penalty                        1st Nights Accom                        100% Booking Value            100% Booking Value
14-30:        No Penalty                        100% Booking Value                   100% Booking Value            100% Booking Value
7-14:         100% Booking Value          100% Booking Value                    100% Booking Value            100% Booking Value
0-7:           100% Booking Value          100% Booking Value                    100% Booking Value            100% Booking Value
No Show:  100% Booking Value           100% Booking Value                    100% Booking Value            100% Booking Value

Bookings that have been paid may either be refunded, less penalty or value may be held in credit for up to 6 months. When putting a booking into credit, you need send a follow up request so we are aware. If a guest is cancelling their booking, can you please advise a reason if advised in the notes, and advise the guests to quote their reservation number when they wish to use the credit.

See attached below the Guest Contract for your reference.

ABBREVIATIONS:
SOK/L/W/P/B = Signatures on Knuckey, Litchfield, Woods, Parap and Brewery
Stnd =               Standard Rate
Flexi =               More Restrictive Cancellation
Advance =          Advance Purchase
Last Min =          Last Minute Rate

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